Terms and Conditions for Using the Website of LLC “ESTE” (www.este.ge)

General Provisions

1.1. These terms and conditions regulate the use of the website www.este.ge owned by LLC “ESTE” (Identification Code: 400314888).
1.2. By using the website, the user agrees to the following terms.
1.3. When registering on the website, the user agrees to and acknowledges these terms and conditions, the privacy policy, and the return and exchange policy, and consents to their legal effect.
1.4. LLC ESTE reserves the right to change these terms and conditions at any time, and users will be notified through the website.

Registration and Authorization

2.1. To purchase products, users must register on the website, fill out the registration form, and provide the following information:

• First name, last name
• Address
• Email
• Password for login

2.2. Users can register during the purchasing process or in advance.
2.3. Authorization is possible through:

• Social networks
• Google
• Email

2.4. The user confirms that:

• The provided information is complete and accurate.
• They are a legally capable adult (18 years or older).
• They will not use another person’s data for registration.
• They will not submit false information.
• They will not violate the rights of others.

Ordering and Delivery

3.1. To purchase a product, the user fills out the order form and selects the payment and delivery options.
3.2. After confirming the order, the user receives a notification via the provided email.
3.3. Delivery terms and conditions are specified on the website.

Payment Terms

4.1. Payment can be made using:

• Bank card
• Electronic payment systems
• Installment payment

4.2. Before making a payment, the user must verify the provided address and contact details to ensure smooth delivery.
4.3. The user is responsible for any delivery delays due to incorrect or incomplete address/contact details.
4.4. The user can check order details on their personal account page.
4.5. ESTE.ge reserves the right to decline or cancel an order if fraudulent, unauthorized, or illegal transactions are suspected.
4.6. ESTE.ge may, at its sole discretion, set or change the minimum/maximum order value without requiring user consent or additional documentation.
4.7. ESTE.ge does not have access to the payment processing page or users’ bank card details.
4.8. Upon successful payment, a confirmation message appears on the screen, and the user receives an email confirmation.
4.9. Orders placed before 17:00 (5 PM) will be delivered the next day within Tbilisi, while orders placed after 17:00 (5 PM) will be delivered within two business days.

Product Returns

5.1. The user has the right to return a product if it does not match the order or has defects, in accordance with established rules.
5.2. Return conditions are detailed on the website.

Privacy Policy

6.1. LLC ESTE ensures the protection of users’ personal data in compliance with applicable laws.
6.2. User data is used only for order processing and service improvements.
6.3. ESTE.ge is not responsible for damages caused by user negligence or if a third party gains access to user authorization details.
6.4. The company is not liable for damages or disruptions caused by third parties, including internet providers, mobile operators, or other service failures.

Website Usage Restrictions

7.1. Users are prohibited from:

• Using the website for illegal purposes
• Accessing or stealing data of other users or third parties
• Disrupting website functionality in any way

Marketing Activities and Personal Data Processing

8.1. With user consent, ESTE.ge may use personal information (name, email, phone number) for direct marketing, promotional materials, personalized offers, and service quality improvements.
8.2. ESTE.ge may share personal information with third parties in cases permitted by Georgian law.
8.3. User consent for direct marketing is given through active action and can be withdrawn at any time. ESTE.ge will stop direct marketing activities within a reasonable timeframe, but no later than seven business days after receiving a withdrawal request.
8.4. ESTE.ge is required to record and store the time and details of consent and withdrawal for the duration of marketing activities and for one year after their termination.
8.5. Withdrawing from direct marketing does not prevent ESTE.ge from informing users about website updates and changes.

Copyright

9.1. All texts, graphics, and animations on the website are the exclusive property of ESTE.ge. Use of these materials in any form without written permission from ESTE.ge is prohibited.

Contact Information

10.1. Users can contact us via:

• Email: info@este.ge

Amendments to the Terms

11.1. ESTE reserves the right to modify these terms at any time. Changes take effect upon publication on the website.